What hotel star ratings actually mean

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What hotel star ratings actually mean

One can easily get confused over the quality and value of hotel star ratings. While booking hotels from various online websites you might see the same property listed as five stars, four stars, three stars etc. But the question that remains in our minds is what does these hotel star ratings even mean in the hotel and hospitality industry if they are not consistent from website to website?
There seems to be no one measurement to rate a hotel’s value, amenities, and overall potential for customer satisfaction. Hotel ratings are actually arbitrary and cannot be trusted. One hotel could produce varying star ratings across multiple travel sites.
To understand the concept of ratings, let us see simplified definitions from each of the major travel sites.
Hotel Management
Star rating Travelocity Expedia Orbitz
One-star Meets budget basic needs Economy, no-frills accommodations Simple accommodations
Two-star Meets basic needs Value, clean, basic Value, comfortable, affordable
Three-star High service, additional amenities Quality, style, comfort, personalized service Mid-scale, convenience plus comfort
Four-star Superior property, variety of amenities Superior, upscale, high-quality Deluxe/upscale, comfort plus quality
Five-star Luxury setting, flawless guest services Finest hotels, luxury, superlative service, highest comfort standards Luxury, first-class services, well equipped and state of the art facilities
To get a feel of the different hotel ratings, let us compare the amenities and qualities associated with different hotel and hospitality brands. This includes variety of rooms, conference facilities, dining establishments and other amenities that each variety of hotels offers to its customers.
Hotel Management School in Kolkata
  • 100% of rooms with shower/WC or bathtub/WC
  • Daily room cleaning
  • 100% of the rooms with color TV
  • Table and Chair
  • Soap or body wash
  • Reception service
  • Facsimile at the reception
  • Publically available telephone
  • Extended Breakfast
  • Beverage offer in the hotel
  • Deposit possibility
  • Breakfast buffet
  • Reading light next to the bed
  • Bath essence or shower gel
  • Bath towels
  • Linen shelves
  • Offer of sanitary products (e.g. toothbrush, toothpaste, shaving kit etc.)
  • Credit cards
  • Internet access in room or public area
  • Reception opened 14 hours, accessible by phone (24 hours from inside and outside), bilingual staff (German/English)
  • Three piece suite at the reception
  • Beverage offer in the room
  • Telephone in the room
  • Heating facility in the bathroom, hair-dryer, cleansing tissue
  • Dressing mirror, place to put the luggage/suitcase
  • Sewing kit, shoe polish utensils, laundry and ironing service
  • Additional pillow and additional blanket on demand
  • Systematic complaint management system
  • A la carte restaurant
  • Reception opened 18 hours, accessible by phone
  • 24 hours from inside and outside
  • Lobby with seats and beverage service
  • Breakfast buffet or breakfast menu card via room service
  • Minibar or 24 hours beverages via room service
  • Upholstered chair/couch with side table
  • Bath robe and slippers on demand
  • Cosmetic products (e.g. shower cap, nail file, cotton swabs), vanity mirror, tray of a large scale in the bathroom
  • Internet access and internet terminal
  • Reception open 24 hours, multilingual staff
  • Doorman-service or valet parking
  • Concierge, page boy
  • Spacious reception hall with several seats and beverage service
  • Personalized greeting for each guest with fresh flowers or present in the room
  • Minibar and food and beverage offer via room service during 24 hours
  • Personal care products in flacons
  • Internet-PC in the room
  • Safe in the room
  • Ironing service (return within 1h), shoe polish service
  • Turndown service in the evening
  • Mystery guesting

You must decide what you want out of your trip before booking your hotel and hospitality services. Then you can use the hotel star ratings system to choose the best hotel for your excursion, as well as provide a good benchmark for pricing.

A lot of guests just want to spend money on meals, tourist attractions, and nightlife, and use the hotel only as a place to sleep. As such, a mid-range hotel and hospitality services will be suitable for you. Many others use hotel as a part of their vacation experience, and focus more on associated features like pool, room-service, or on-site spa. If you’re going for a high-class hotel, make sure you utilize all its services- otherwise you’ll be paying for nothing more than higher star rating.

A hotel located within the city (regardless of star rating) may be your best option in case you are planning on staying downtown. A hotel and hospitality service may have higher star rating simply because of a good location. Your per-day rate will be much cheaper if you are planning to stay long term (at least 30 days). Do your through research before booking hotels simply based on star ratings.

After selecting few properties that clearly meets your needs, call them directly to see if any current sales or package deals are available during the dates you want to visit. May be you can take advantage of a cheaper rate, or extra perks to make your stay more memorable.

By | 2018-05-15T11:16:21+00:00 May 15th, 2018|hotel|0 Comments