1. Front Desk and Reception
The ‘Front Desk’ or ‘Reception’ welcomes the guest on his or her arrival at the hotel and begins the process of completing the formalities. A lobby attendant, also known as the ‘Bell Boy’ then escorts the guest to the designated room.
For unloading, storing and delivering the guest baggage to the designated room, this desk near the entrance inside the hotel lobby is responsible. For the collection of baggage from the room and loading on the guest’s vehicle ‘Concierge Desk’ is also responsible.
The responsibility of ‘Housekeeping’ department is the maintenance of all guest rooms, common areas, service areas and lobbies.
4. Room Service
The responsibility of ‘Room Service’ is to deliver meals to guests in the rooms and collect back the dishes.
5. Food and Beverage (F&B)
The responsibility of the ‘F&B’ department is to manage and maintain all dining areas including the kitchen space and to serve guests in the dining area. One will learn these activities while studying in a Hotel Management college.
6. Guest Service
Managing services of the office including accessing computer, printer, scanner, etc. are involved in managing these services. ‘Guest Services’ also include managing conference facilities and banquet spaces for holding meetings and functions.
7. Travel Desk
The responsibilities of the ‘Travel Desk’ are pick-up and drop from airport, railway or any other location, ticketing, planning of excursion and coordination of guests.
8. Health and Spa
The responsibility of the ‘Health and Spa’ is managing, maintaining and serving guests in the salon, spa, gym, swimming pool, etc.
In all star-rated hotels, resorts, guest houses, airlines, food courts, all categories of restaurants, etc. students of Hotel Management will find placement.
Taking care of the guest or visitor is meant by the term ‘Hospitality’. It could be anywhere and not restricted only to the hotel. Attention is required by any guest or visitor to an office, club, restaurant, institution, etc. The guest or visitor is assured of a pleasant experience if there is a trained professional from the hospitality industry to receive them. Professionals from Hospitality Management, of which Hotel Management is a significant branch, are hired by the ‘Travel and Tourism’ industry. A wider choice of employment options is available for students of Hospitality Management than a Hotel Management student. To co-ordinate guest arrivals, meetings, dining and departure many MNCs and some of the larger IT companies employ Hospitality Management professionals.